Customer experience is the key battleground for brand differentiation in today's hyper-competitive, always-on,...

Customers don't want to own anymore – they want to use. The market has become a subscription economy...

IDC Analyst Brief: From business to nonprofits and government services – organizations cannot afford...

PeppaCRM supplies sales and marketing automation software to Enterprise businesses. Its software-as-a-service...

7 Reasons to Expand E-Signature Usage Over the last two years, electronic signature usage has exploded....

The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...

Planning a billing platform upgrade? Usage Engine, our purpose-built usage data management software,...

Planning a billing platform upgrade? Usage Engine, our purpose-built usage data management software,...

Legacy ECM solutions simply can't keep up with the way you work today. Work is more mobile, more collaborative,...

Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...

Service Performance Insight (SPI), LLC is a global research, consulting and training organization dedicated...

Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

NICE CXone's latest eBook, Knowledge Rocks! is a comprehensive guide to providing clear, accessible,...

Cash shortages can cause businesses to fail. While many organizations still use standard AR systems to...