For more than three decades, the multi-functional shared services operating model has been transforming...

Every day, we see global firms in news headlines as they very publicly grapple with misconduct and compliance...

IDC MarketScape named Oracle a Leader in the IDC MarketScape: Worldwide Cloud Enterprise Performance...

All business processes rely on agreements — whether those are agreements between business units, clients,...

Explore the best practices for developing a ‘just right' budget for your business. Getting to a budget...

The modern business landscape requires a new focus on climate responsibilities. 2020 and 2021 will be...

What can and should professional services organizations do now to build a bridge to a new future after...

Tips for Planning and Ensuring Business Continuity with Zscaler. In uncertain times, a CxO's first priority...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Adobe recently commissioned Forrester Consulting to conduct a global survey to understand how digital...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

How financial firms build stellar experiences in the cloud From ordering takeout on an app to joining...

The average global cost of insider threats rose by 31% in two years to $11.45 million. And the frequency...

While the U.S. is still dealing with the effects of the COVID-19 pandemic, the 2020 economic recession...