A business' ability to create value stems from its ability to make wise decisions based on sound knowledge...

The modern CFO needs to keep up with change—also known as becoming a 'strategic business partner'—while...

ContactBabel's Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering...

The usage-based business model is fast becoming the most profitable and scalable option for enterprise...

Software as a Service (SaaS) vendors faces challenges when pricing their services, particularly in the...

Business agility is now a determining factor for success in today's data-driven, fast-paced world. To...

The pandemic has reshaped business in myriad ways, none so much as how people communicate. In a few months,...

Find out how e-signatures can drive efficient digital workflows across an organization, improving the...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Today, there are many different technologies a line of business department or automation COE are able...

From personalized healthcare to digital farming, and from energy management to digital governance solutions,...

The United States faces a staggering infrastructure backlog of nearly $2.6 trillion enough to cost the...

Consumption-based subscriptions are a proven way to rapidly grow revenue, but in order to succeed enterprises...

Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...